Privacy Policy
Welcome to 1Touch Cabs. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and transportation services.
1. Information We Collect
To provide our services efficiently, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential or Pickup Address
- Payment Information
- Emergency Contact Details (if provided)
Location Information
- Real-time GPS location for ride bookings
- Pickup and drop-off locations
- Route information during trips
Device Information
- Device type and model
- Operating system
- IP address
- Browser information
- App usage data
Transaction Information
- Booking history
- Payment records
- Ride details
- Refund and cancellation records
2. How We Use Your Information
We use your information to:
- Process and manage ride bookings
- Provide transportation services
- Verify customer identity
- Improve service quality and user experience
- Process payments and refunds
- Send ride confirmations and updates
- Provide customer support
- Prevent fraud and unauthorized activities
- Comply with legal and regulatory requirements
3. Sharing of Information
1Touch Cabs does not sell, rent, or trade your personal information.
We may share information with:
- Drivers assigned to your booking
- Payment processing partners
- Technology and cloud service providers
- Government authorities when required by law
- Legal advisors and regulatory bodies for compliance purposes
All third-party service providers are required to maintain the confidentiality and security of your information.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
5. Location Data
Location information is essential for providing accurate ride services. By using our platform, you consent to the collection and use of location data for:
- Finding nearby drivers
- Route optimization
- Trip tracking
- Safety and support services
Location data is collected only when necessary to provide our services.
6. Payment Information
Payments made through our platform may be processed by trusted third-party payment gateways. 1Touch Cabs does not store complete debit card, credit card, or banking credentials on its servers.
Users are advised to review the privacy policies of payment service providers before making transactions.
7. Cookies and Tracking Technologies
Our website and application may use cookies and similar technologies to:
- Improve user experience
- Remember user preferences
- Analyze website traffic
- Enhance security
Users may disable cookies through browser settings; however, some features may not function properly.
8. User Rights
You may have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Request deletion of personal information where permitted by law
- Withdraw consent for certain processing activities
- Request information about how your data is used
Requests may be submitted through our customer support channels.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
10. Third-Party Links
Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external platforms.
Users should review the privacy policies of third-party websites before sharing personal information.
11. Children's Privacy
1Touch Cabs services are intended for individuals who are legally eligible to enter into binding agreements. We do not knowingly collect personal information from children without appropriate parental consent.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting on our website or application.
Users are encouraged to review this policy periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
1Touch Cabs
Email: 1touchcabs01@gmail.com
Phone: 9226010307
Address: Sr.52/1, Shree Ram Nagar Society, Near Maharashtra Bank, Nagar Road Bypass, Chandan Nagar, Pune 411014
By using our services, website, or application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
