Frequently Asked Questions (FAQs)
1. What is 1Touch Cabs?
1Touch Cabs is a reliable taxi and transportation service that provides local rides, airport transfers, outstation trips, corporate travel, and customized transportation solutions. Our goal is to make travel safe, convenient, and affordable for everyone.
2. How do I book a cab?
You can book a cab through our website, mobile application, or customer support team. Simply provide your pickup and drop-off locations, select your preferred vehicle, and confirm your booking.
3. Are your services available 24/7?
Yes. 1Touch Cabs operates 24 hours a day, 7 days a week, subject to driver and vehicle availability in your location.
4. Can I schedule a ride in advance?
Yes. You can pre-book rides for a future date and time, making it easier to plan airport transfers, business meetings, special events, and long-distance trips.
5. What types of vehicles do you offer?
Depending on availability, we may offer:
- Hatchback Cars
- Sedan Cars
- SUVs
- Luxury Vehicles
- Tempo Travellers
- Corporate Transportation Vehicles
6. How are fares calculated?
Fares are calculated based on factors such as:
- Distance traveled
- Travel duration
- Vehicle category
- Applicable tolls and parking charges
- Local taxes and fees
The estimated fare is displayed before booking whenever applicable.
7. Are there any hidden charges?
No. We strive to maintain transparent pricing. Any applicable charges, including tolls, parking fees, or government taxes, will be clearly communicated.
8. What payment methods do you accept?
We may accept:
- UPI Payments
- Credit Cards
- Debit Cards
- Net Banking
- Mobile Wallets
- Cash Payments (where available)
Payment options may vary by location.
9. Can I cancel my booking?
Yes. You can cancel a booking through the platform. Cancellation charges may apply depending on how close the cancellation is to the pickup time.
10. What should I do if my driver is late?
If your driver is delayed, you can contact the driver directly through the provided contact details or reach out to our customer support team for assistance.
11. Are your drivers verified?
Yes. We aim to work with verified and trained drivers who meet our safety and service standards.
12. Is my personal information safe?
Yes. We take privacy and data security seriously. Customer information is handled according to our Privacy Policy and is protected using appropriate security measures.
13. Can I book an airport transfer?
Absolutely. We provide reliable airport pickup and drop-off services with advance booking options to help ensure timely arrivals and departures.
14. Do you offer outstation trips?
Yes. 1Touch Cabs offers one-way and round-trip outstation travel services for business trips, family vacations, and personal travel needs.
15. Can I modify my booking after confirmation?
Depending on the booking status and driver availability, you may be able to update your pickup time, destination, or other ride details. Please contact customer support for assistance.
16. What happens if I leave an item in the cab?
If you believe you left an item in a vehicle, contact our customer support team as soon as possible. We will make reasonable efforts to help recover lost items, but recovery cannot be guaranteed.
17. Are toll charges included in the fare?
Toll charges may be included or charged separately depending on the route, booking type, and local regulations. Details will be provided during or after booking.
18. Do you provide corporate travel services?
Yes. We offer transportation solutions for businesses, including employee transportation, executive travel, airport transfers, and corporate event transportation.
19. What should I do if I experience a problem during a ride?
If you encounter any issues during your trip, please contact our customer support team immediately. We take customer feedback seriously and work to resolve concerns promptly.
20. How can I contact 1Touch Cabs?
You can reach us through:
Email: 1touchcabs01@gmail.com
Phone: 9226010307
Address: Sr.52/1, Shree Ram Nagar Society, Near Maharashtra Bank, Nagar Road Bypass, Chandan Nagar, Pune 411014
Our support team is available to assist you with bookings, cancellations, payments, and general inquiries.
Still Have Questions?
If you can’t find the answer you’re looking for, please contact our customer support team. We’re always happy to help and ensure your travel experience with 1Touch Cabs is smooth, safe, and enjoyable.
